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Shipping
Policy

Optivon Peptides

Last updated: 03/10/2025

 

1. Shipping Locations

Optivon ships exclusively within the United Kingdom.

We do not offer international shipping. Orders placed with delivery addresses outside the UK will be cancelled and refunded.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

We reserve the right to delay or cancel orders where:

  • Payment cannot be verified

  • Incorrect or incomplete delivery details are provided

  • Fraud or misuse is suspected

3. Delivery Method

All orders are dispatched using Royal Mail Special Delivery.

Delivery times are estimates only and may vary depending on the service selected and Royal Mail’s operational conditions.

Once an order has been dispatched, Optivon is not responsible for delays caused by Royal Mail.

4. Shipping Costs

Shipping costs are clearly displayed at checkout before payment is completed.

Any free shipping promotions will be clearly stated on the Site.

5. Incorrect Address Information

Customers are responsible for providing accurate delivery details.

Optivon is not responsible for:

  • Delays or losses caused by incorrect address information

  • Failed delivery attempts due to unavailable recipients

Additional shipping charges may apply if an order needs to be resent.

6. Lost or Delayed Deliveries

If your order has not arrived within the estimated timeframe, please contact us.

We will:

  • Investigate the issue with Royal Mail

  • Provide tracking information where available

While we will assist where possible, Optivon is not responsible for delivery delays outside our control.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographic evidence

Failure to report issues within this timeframe may affect eligibility for a replacement or refund.

8. Risk & Responsibility

Risk of loss passes to the customer once the order has been dispatched.

Ownership of the products transfers upon full payment.

9. Research Use Disclaimer

All products sold by Optivon are intended strictly for research and laboratory use only and are not intended for human or veterinary consumption.

10. Contact Us

If you have any questions about this Shipping Policy, please contact:

Email: CS@optivon.co.uk
Website: https://optivon.co.uk

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